Holiday Shipping Details & Cut Off Date
With the exception of some local delivery addresses, we will be using UPS for most of our holiday shipping and for all orders placed after December 1st to ensure packages get to you on time.
December 16, 2019 is the last day for all orders to be placed for Christmas delivery in the continental U.S.
At this time we only offer shipping within the USA. We hope our bees will be able to fly internationally in the near future!
Most orders are processed and shipped from our warehouse within 2-3 business days after purchase. We ship all standard orders Monday - Thursday. Please note during peak times such as new product launches or the holidays, orders may take additional time.
RETURNS & EXCHANGES
Each order is packed with care but if you are not completely happy, please reach out and let us know how we can make it right. We accept returns and exchanges for unopened, undamaged items within 14 days from purchase date. Please email email@example.com to coordinate a return or exchange with us and so we can send you a return shipping label. Return shipping costs will be deducted from the refund amount due back.
If any merchandise arrives to you damaged due to our shipment, we will gladly replace the item(s) or refund your purchase. Please let us know immediately via email firstname.lastname@example.org so we can assist you.
Due to the nature of our products and that many are available in very limited batches we will make every effort possible to replace items, offer you a substitution if something is no longer available or issue a refund.