9.21.20: Thank you for your continued support during this period of uncertainty. Our website is open & taking orders and we are still shipping out orders weekly. Due to higher volume and the limited amount of days we are able to ship with new safety precautions in place, our current estimated shipping date is 5-7 business days from the order date. We kindly recommend you leave plenty of time between ordering and when you need items to be on the safe side.
Please note: we ship using USPS and UPS and both of these carriers have been experiencing COVID related delays since March. In some instances, packages are not always being accurately scanned for proper tracking when they are picked up and depart our warehouse. This is outside of our control. Please contact us for any specific tracking issues or concerns.
Our thoughts and hearts are with all of you and we hope our boxes buzzing into your homes brings a little joy. Thank you friends!
At this time we only offer shipping within the USA. We hope our bees will be able to fly internationally in the near future!
Most orders are processed and shipped from our warehouse in the Washington, D.C. area within 2-3 business days after purchase. We ship all standard orders Monday - Thursday. Please note during peak times such as new product launches or the holidays, orders may take additional time.
RETURNS & EXCHANGES
Each order is packed with care but if you are not completely happy, please reach out and let us know how we can make it right. With the exception of "final sale" items, we accept returns and exchanges for unopened, undamaged items within 14 days from purchase date. Please email email@example.com to coordinate a return or exchange with us and so we can send you a return shipping label. Return shipping costs will be deducted from the refund amount due back.
If any merchandise arrives to you damaged due to our shipment, we will gladly replace the item(s) or refund your purchase. Please let us know immediately via email firstname.lastname@example.org so we can assist you.
Final sale items are final sale which means absolutely no returns. No exceptions.
Due to the nature of our products and that many are available in very limited batches we will make every effort possible to replace items, offer you a substitution if something is no longer available or issue a refund.