When will I receive my order?

9.21.20: Thank you for your continued support during this period of uncertainty. Our website is open & taking orders. Orders are processed and shipped from the Washington, D.C. area. Due to higher volume and the limited amount of days we are able to ship with new safety precautions in place, our current estimated shipping date is 5-7 business days from the order date. We kindly recommend you leave plenty of time between ordering and when you need items to be on the safe side. 

Please note: we ship using USPS and UPS and both of these carriers have been experiencing COVID related delays since March. In some instances, packages are not always being accurately scanned for proper tracking when they are picked up and depart our warehouse. This is outside of our control. Please contact us for any specific tracking issues or concerns. 

Please note during peak times such as new product launches or the holidays, orders may take additional time.   

Our thoughts and hearts are with all of you and we hope our boxes buzzing into your homes brings a little joy. Thank you friends!

Where do you ship?

At this time we only offer shipping within the USA. We hope our bees will be able to fly boxes internationally in the near future!

I need to make a return or exchange - what should I do?

Each order is packed with care but if you are not completely happy, please reach out and let us know how we can make it right. With the exception of "final sale" items, we accept returns and exchanges for unopened, undamaged items within 14 days from purchase date. Please email customerservice@weebeebox.com to coordinate a return or exchange with us and so we can send you a return shipping label. Return shipping costs will be deducted from the refund amount due back.

If any merchandise arrives to you damaged due to our shipment, we will gladly replace the item(s) or refund your purchase. Please let us know immediately via email customerservice@weebeebox.com so we can assist you.

Final sale items are final sale which means absolutely no returns. No exceptions. 

Due to the nature of our products and that many are available in very limited batches we will make every effort possible to replace items, offer you a substitution if something is no longer available or issue a refund.

Changes to order

Due to our fulfillment process, we are unable to make changes to your order once it has been placed. If there is an issue with your order please reach out to us via email customerservice@weebeebox.com.

My order is a gift, how do I add a gift message?

We are happy to use our best penmanship and include a hand written message to the lucky recipient on a letterpressed Wee Bee Box notecard. At checkout, in your cart under the "Order Notes" box, please include:

• Recipients name
• Your message to them
• The name(s) of gift senders/who gift is from.
• We will NOT include a packing slip/receipt with a gift order unless you request we do include this. 

Can I customize items in a set or personalize a gift set?

At this time we are not offering customization to sets but if you have any questions, please feel free to reach out to us customerservice@weebeebox.com. 

I see a product in an Instagram from a different season but can not find it on your website? 

We try our best to tag products currently in the shop. Due to the fact our products often are seasonal, limited edition or a product we decided not to restock after they have sold out it could be we no longer carry certain items featured in the past. Please feel free to write us customerservice@weebeebox.com if you need any additional help. 

I see you are sold out of an item, do you have a waitlist for sold out items?

We hope to restock most of our items but some of our items will truly only be offered with limited quantities so we can not guarantee every product set will be restocked. We will notify anyone on our waitlist first once we do restock a product. Please feel free to write us at customerservice@weebeebox.com and we can address the specific item in question. 

I received an incorrect item - what should I do?

Oh dear! Our sincerest apologies...our worker bees must have been tired! Please let us know immediately via email customerservice@weebeebox.com so we can assist you.

Collaborations

We are always looking for amazing products, brands and artisans to work with! Please drop us a line via buzz@weebeebox.com to say hello and share your thoughts.

Product feature requests for print, online & social media influencers  

If you are interested in featuring an item, please reach out to us at buzz@weebeebox.com.

How do I care for these Wee Bee Box products?

Wee Bee Box organic drawstring backpack. We do not recommend washing this item. Spot clean only. 

Keepsake linen box. Avoid getting this product wet and avoid direct sunlight to prevent lettering fading. Spot clean carefully and avoid foil lettering when cleaning.  

Wooden Bee box. Spot clean carefully and avoid storing in extreme heat or cold to prevent the box from warping. 

Wooden play food & most wooden toys. Never submerge these products into water or soak them in any way to clean them. We highly recommend taking a washcloth that is completely rung out to wipe away any grime.

Hazel Village soft animals/dolls. We recommend you follow their caring & cleaning guidelines here.