UPDATE 5/25/21: Thank you for all of your support over the past few years. We have decided to close our shop and effective immediately ALL SALES ARE FINAL - NO RETURNS AND NO EXCEPTIONS PLEASE.
When will I receive my order?
5.25.21: Thank you for your continued support. Due to higher volume our current estimated shipping date is up to 7 business days from the order date. We kindly recommend you leave plenty of time between ordering and when you need items to be on the safe side.
Please note: we ship using USPS and UPS and both of these carriers have been experiencing COVID related delays since the pandemic began. In some instances, packages are not always being accurately scanned for proper tracking when they are picked up and depart our warehouse. This is outside of our control. Please contact us for any specific tracking issues or concerns.
Our thoughts and hearts are with all of you and we hope our boxes buzzing into your homes brings a little joy. Thank you friends!
Where do you ship?
At this time we only offer shipping within the USA. We hope our bees will be able to fly boxes internationally in the near future!
Due to our shop closing, please note for any orders placed after 5/18/21: All items are final sale which means absolutely no returns. No exceptions.
If any merchandise arrives to you damaged due to our shipment, please let us know immediately via email firstname.lastname@example.org so we can assist you.
Changes to order
Due to our fulfillment process, we are unable to make changes to your order once it has been placed. If there is an issue with your order please reach out to us via email email@example.com.
My order is a gift, how do I add a gift message?
We are happy to use our best penmanship and include a hand written message to the lucky recipient on a letterpressed Wee Bee Box notecard. At checkout, in your cart under the "Order Notes" box, please include:
- Recipients name
- Your message to them
- The name(s) of gift senders/who gift is from.
- We will NOT include a packing slip/receipt with a gift order unless you request we do include this.
Can I customize items in a set or personalize a gift set?
At this time we are not offering customization to sets but if you have any questions, please feel free to reach out to us firstname.lastname@example.org.
I see a product in an Instagram from a different season but can not find it on your website?
We try our best to tag products currently in the shop. Due to the fact our products often are seasonal, limited edition or a product we decided not to restock after they have sold out it could be we no longer carry certain items featured in the past. Please feel free to write us email@example.com if you need any additional help.
I see you are sold out of an item, do you have a waitlist for sold out items?
We hope to restock most of our items but some of our items will truly only be offered with limited quantities so we can not guarantee every product set will be restocked. We will notify anyone on our waitlist first once we do restock a product. Please feel free to write us at firstname.lastname@example.org and we can address the specific item in question.
I received an incorrect item - what should I do?
Oh dear! Our sincerest apologies...our worker bees must have been tired! Please let us know immediately via email email@example.com so we can assist you.
We are always looking for amazing products, brands and artisans to work with! Please drop us a line via firstname.lastname@example.org to say hello and share your thoughts.
Product feature requests for print, online & social media influencers
If you are interested in featuring an item, please reach out to us at email@example.com.
How do I care for these Wee Bee Box products?
Wee Bee Box organic drawstring backpack. We do not recommend washing this item. Spot clean only.
Keepsake linen box. Avoid getting this product wet and avoid direct sunlight to prevent lettering fading. Spot clean carefully and avoid foil lettering when cleaning.
Wooden Bee box. Spot clean carefully and avoid storing in extreme heat or cold to prevent the box from warping.
Wooden play food & most wooden toys. Never submerge these products into water or soak them in any way to clean them. We highly recommend taking a washcloth that is completely rung out to wipe away any grime.
Hazel Village soft animals/dolls. We recommend you follow their caring & cleaning guidelines here.