3.30.20 10 PM EST: Thank you for your continued support during this period of uncertainty. As a result of COVID-19 and the shutdown of non-essential businesses and shelter-in-place orders in the state of Virginia (where we live) and Maryland (where we ship from), we are currently limited to the amount of days we can ship out orders so order shipments might be a wee bit delayed. Our website will remain open for taking orders and when these sanctions are lifted we will continue with our regular shipping schedule as soon as we are able to. For any orders placed during this time, we will be offering free shipping. Our thoughts and hearts are with all of you during this time and we look forward to buzzing back into your homes soon!
Where do you ship?
At this time we only offer shipping within the USA. We hope our bees will be able to fly boxes internationally in the near future!
When will I receive my order?
Most orders are processed and shipped from our warehouse within 2-3 business days after purchase. We ship all standard orders Monday - Thursday. Please note during peak times such as new product launches or the holidays, orders may take additional time.
I need to make a return or exchange - what should I do?
Each order is packed with care but if you are not completely happy, please reach out and let us know how we can make it right. We accept returns and exchanges for unopened, undamaged items within 14 days from purchase date. Please email firstname.lastname@example.org to coordinate a return or exchange with us and so we can send you a return shipping label. Return shipping costs will be deducted from the refund amount due back.
If any merchandise arrives to you damaged due to our shipment, we will gladly replace the item(s) or refund your purchase. Please let us know immediately via email email@example.com so we can assist you.
Due to the nature of our products and that many are available in very limited batches we will make every effort possible to replace items, offer you a substitution if something is no longer available or issue a refund.
Changes to order
Due to our fulfillment process, we are unable to make changes to your order once it has been placed. If there is an issue with your order please reach out to us via email firstname.lastname@example.org.
My order is a gift, how do I add a gift message?
We are happy to use our best penmanship and include a hand written message to the lucky recipient on a letterpressed Wee Bee Box notecard. At checkout, in your cart under the "Order Notes" box, please include:
- Recipients name
- Your message to them
- The name(s) of gift senders/who gift is from.
- We will NOT include a packing slip/receipt with a gift order unless you request we do include this.
Can I customize items in a set or personalize a gift set?
At this time we are not offering customization to sets but if you have any questions, please feel free to reach out to us email@example.com.
I see you are sold out of an item, do you have a waitlist for sold out items?
We hope to restock most of our items but some of our items will truly only be offered with limited quantities so we can not guarantee every product set will be restocked. We will notify anyone on our waitlist first once we do restock a product. Please feel free to write us at firstname.lastname@example.org and we can address the specific item in question.
I received an incorrect item - what should I do?
Oh dear! Our sincerest apologies...our worker bees must have been tired! Please let us know immediately via email email@example.com so we can assist you.
We are always looking for amazing products, brands and artisans to work with! Please drop us a line via firstname.lastname@example.org to say hello and share your thoughts.
Product feature requests for print, online & social media influencers
If you are interested in featuring an item, please reach out to us at email@example.com.
How do I care for these Wee Bee Box products?
Wee Bee Box organic drawstring backpack. We do not recommend washing this item. Spot clean only.
Keepsake linen box. Avoid getting this product wet and avoid direct sunlight to prevent lettering fading. Spot clean carefully and avoid foil lettering when cleaning.
Wooden Bee box. Spot clean carefully and avoid storing in extreme heat or cold to prevent the box from warping.
Wooden play food & most wooden toys. Never submerge these products into water or soak them in any way to clean them. We highly recommend taking a washcloth that is completely rung out to wipe away any grime.
Hazel Village soft animals/dolls. We recommend you follow their caring & cleaning guidelines here.